CULTURE
In ThreeBond's culture, the keywords are Understanding, Reliance, and Comradeship - URC. What do our customers want from us, ThreeBond? We manufacture specialized products; so they must want us to have knowledge about our products and experience with them. But that isn't all. We also pay the closest attention to relations with our customers, working to establish heart-to-heart contact between people. We believe that the need for such contact is universal, even in the current world in which, thanks to new technologies, the conduct of business by use of networks is prevailing. By applying this policy of URC, we aim to provide our customers with true satisfaction.
RESEARCH AND DEVELOPMENT
The fundamental objective of our research and development organization is to supply our customers with the products that best meet the constantly changing needs in their technologies and manufacturing engineering. When a customer designs a new product, we supply a product that meets its specific needs. Thus ThreeBond's products can greatly reduce a customers' manufacturing cost.
We further respond to our customers' needs by designing our research and development activities in response to the movement and changes in each field of industry. By observing and responding to trends, we create advanced technologies that produce new products as fast as they are needed.
For examples of applications in widely different fields, please refer to Technical information, which is displayed on the Product pages.
MARKETING
In ThreeBond we call our salesmen "sales engineers." Their function is not only to sell our products, but also to have knowledge about ThreeBond's products. This requires considerable knowledge of chemicals. Our sales engineers apply a high level of specialized knowledge and know-how to grasp our customers' needs and solve their problems. Our system is to qualify our employees as engineers to encourage them to know chemicals well. In particular, we require that our sales engineers acquire more knowledge than is necessary for a salesman, so they can respond intelligently to customers' questions and problems.
Our technical service personnel, serving as partners of the sales engineers, provide technical support to our customers. They also act as a bridge between marketing on one hand and the research and development on the other. At ThreeBond, we impose no barrier between these organizations, rather, we rely on teamwork between them to solve customers problems. Technical service personnel relay customers comments to our research laboratory, which utilizes them in developing products.
A cooperation between our marketing and research and development department
Our technical service personnel, serving as partners of the sales engineers, provide technical support to our customers. They also act as a bridge between marketing on one hand and the research and development on the other. At ThreeBond, we impose no barrier between these organizations, rather, we rely on teamwork between them to solve customers' problems. Technical service personnel relay customers' comments to our research laboratory, which utilizes them in developing products.
Survey of customer satisfaction
Customers' business environments are changing rapidly. To understand the changes thoroughly and thus to know our customers' exact needs, we periodically survey our customers to determine how satisfied they are with our products and services. We apply the results of these surveys in solving our customers' problems.
MANUFACTURING
ThreeBond manufacture's almost 1600 products. Many of these products are manufactured in small quantities, in grades that meet the differing needs of our customers. To supply such a wide variety of products, ThreeBond have established a manufacturing organization that can meet virtually any requirement that our customers may have, and we continuously work to improve our services. Our products are manufactured in ten plants—two in Japan, and six around the World. Each of these plants pays close attention to the maintenance of high quality in all our products.
ThreeBond Singapore ThreeBond Japan ThreeBond Europe